Step One:

Our helpful and friendly customer service representatives will answer calls in your company name.

We understand how crucial it is that this part of the process is customized for each business and their customers’ specific needs. Therefore, initial greetings are personalized to our clients and what their customers expect.

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Step Two: 

Gather the information required from the caller.

Our clients specify what information they want from their callers. This step helps to screen out any problematic or unwanted calls while also ensuring that the process is aligned with our clients’ business models. By collecting only specific information we help protect our clients’ time and resources.

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Step Three: 

Deliver the message.

Last but not least, we will deliver the caller’s message. For added convenience and customization, we will deliver the message to the destination of our client’s choice. This destination can be a company phone, a specific email address, a text message, or a pager. Clients aren’t limited to just a single destination either. Choose multiple platforms for delivery, or go online to our secure website to retrieve messages.