FUNERAL HOME ANSWERING SERVICE

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When you work in the funeral home industry, it is crucial that your phones are answered with the very highest levels of compassion, discretion and professionalism. What’s more – and certainly, you know this better than anyone – your business isn’t one with “traditional” office hours, and the expectations from your callers and their families is that you will be open and available 24/7/365, without exception.

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Every time someone representing your business picks up the phone, your reputation is on the line. Both live conversations as well as the messages your callers leave are at the core of what you do, and nothing can be missed or overlooked. From providing basic information such as location and directions to setting up appointments to relaying messages in real-time, your answering service will work closely with you and your team to get things right each and every time.

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Whether you are the director or on staff at a funeral home or cemetery, you are associated with the cremation business or you sell plots and caskets, we know you are busy and that every call you receive is requires careful attention and the human touch. TCB is a member of the Oregon Funeral Directors Association, working with the industry to understand your needs.

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- First Calls

- Day time overflow calls

- Nights and Weekends

- Custom Forms 

- Web based portal

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